Payment confirms commitment
Project slots, strategy time, design work, engineering time, licences, integrations and implementation support are reserved only after the agreed initial payment is received and confirmed.
BendlessTech policy
Payment Policy
Clear payment rules for smooth projects, protected delivery time and serious client commitments.
Deposits and milestone payments
Unless a written agreement states otherwise, deposits and milestone payments are non-refundable once work has started, resources have been allocated, third-party costs have been incurred or deliverables have been produced.
Refunds require a concrete delivery issue
Refund requests are reviewed only where there is a clear, documented and unresolved failure by BendlessTech to deliver an agreed material scope item after a reasonable opportunity to correct it. Change of mind, delayed client content, internal client disagreement, abandoned projects, unavailable approvals, new preferences, market conditions or third-party platform issues do not create an automatic refund right.
Client delays do not pause costs
Timelines depend on timely content, feedback, access credentials, approvals and payments from the client. Where a client delay affects delivery, BendlessTech may revise timelines, reschedule work or charge restart, extension or reactivation fees.
Third-party charges
Hosting, domains, plugins, payment gateway charges, advertising spend, APIs, SMS, email tools, verification fees and other third-party costs are separate unless expressly included in writing. These fees are usually paid to external providers and are not refundable by BendlessTech.
Online payments
Payments made through the site may be processed by Monnify or another approved gateway. A successful gateway payment does not change the signed or agreed project scope; it only confirms the amount paid toward that scope.
Built for clear commitments.
If you are unsure what applies to your quote, ask before paying. We prefer clarity before commitment.
This page is general website information. A signed proposal, invoice, statement of work or written agreement may add project-specific terms.